Warranty and Certifications

Our Quality Management System certified in 2002 in compliance with ISO 9001, was integrated with our ISO 14001 policy in 2006 to maximize our policies' effectiveness.

In compliance with the Quality Management requirements, we apply numerous measures that ensure the ongoing and consistent quality of our final product. Emphasis is given to management, inspection and improvement of all internal company processes. Based on several analyses, we specify measurable quality goals for individual departments of our company; in case these goals are not met, we investigate and implement corrective measures to minimize the risk of future occurrences.

The main products of our portfolio not only have to pass many strict inspections during the manufacturing process, but also, where appropriate, are certified in compliance with the requirements of the TÜV SÜD Czech Certification Authority.

We are not content with mere fulfilment of the requirements of the inspection system and of product certification, we also apply measures that result in permanent improvements to our systems and products.

In order to consistently achieve the highest quality we ensure that all of our suppliers also meet the same strict quality standards; they are obliged to fulfill many strict requirements and therefore contribute to our efforts to achieve high quality as well as added value for the customer. Therefore, you can be sure that racks with the Conteg logo are always manufactured from the highest quality raw materials and semi-finished products.

Warranty & Return Policy

Conteg products are warranted against defects in material and workmanship for a specific period from the date of shipment. In most cases, the warranty period is two (2) years and covers replacement parts only.

CoolTeg and CoolSpot cooling units, LES-RACK fire extinguishing device and outdoor condensing units have standard warranty period of one (1) year from the date of shipment from Conteg’s warehouse. Exception to this warranty period is when customer purchases Start-up service from Conteg or from one of Conteg’s local partners.  Under these conditions the warranty period commences on the given Start-up date.  During the warranty period, Conteg will, at its discretion, provide replacement parts or replace products that prove to be defective.  Repairs are warranted for the remainder of the original warranty or a 90 day extended warranty, whichever is longer.  The warranty period for all Conteg products can be extended under individual conditions, which must be agreed upon with the seller. 

For equipment under warranty, the owner is responsible for freight to Conteg and all related customs duties, taxes, tariffs, insurance, etc.  Conteg is responsible for the freight charges only for return of the equipment from the factory to the owner in cases when the warranty claim has been accepted.  All equipment returned for warranty repair must have a valid RMA number issued prior to return and be marked clearly on the return packaging.  Conteg strongly recommends all equipment be returned in its original packaging.  Conteg’s obligations under this warranty are limited to repair or replacement of failed parts, and the return shipment to the buyer of the repaired or replaced parts. Conteg's delivery deadline for any replacement parts shall not exceed a period of 1 month.  When “Spare Parts in Stock” service is purchased Conteg will guarantee instant warehouse availability of all needed parts.

In order to assure quality installation of CoolTeg cooling units all customers have option to  purchase Start-up services by Conteg.  Conteg can also arrange post-warranty service  provided either by Conteg’s qualified employees or by Conteg‘s local contractual partners.

Limitations of Warranty

The warranty does not apply to any part of a product that has been installed, altered, repaired, or misused in any way that, in the opinion of Conteg, would affect the reliability or detracts from the performance of any part of the product, or is damaged as the result of use in a way or with equipment that had not been previously approved by Conteg.  The warranty does not apply to any product or parts thereof where the serial number or the serial number of any of its parts has been altered, defaced, or removed. The warranty does not cover damage or loss incurred in transportation of the product.

The warranty does not cover replacement or repair necessitated by loss or damage from any cause beyond the control of Conteg, such as lightning or other natural and weather related events or wartime environments.  The warranty does not cover any labor involved in the removal and or reinstallation of warranted equipment or parts on site, or any labor required to diagnose the necessity for repair or replacement.  The warranty covers products and/or parts only. No service or labor related costs are included under the Conteg warranty. 

We provide a 24-month warranty on Conteg products unless otherwise stated.

For CoolTeg Plus, CoolTeg Small a CoolTop we increases standard warranty period up to 24 months.

Template of Service Protocol for Air-conditioning Units is available here.

We provide a 12-month warranty:

• Outdoor cooling units series IDO-EA-XXX
• Outdoor air/air heat exchangers IDO-EE-XX-XX
• Filter fans series ID-EF-XXX
• Local Extinguishing Systems LES-RACK
• Cooling Units Series AC-XX

Certifications

ISO 9001:2008

ISO 14001:2004

		Certificate issued by SGS

TÜV CZ

Valid from 24th Nov 2006	Certificate issued by TÜV SÜD Czech.

You can enlarge certificates by clicking them.